Vihang Patel
Essays on how AI changes the way institutions work, and what it takes to run it well.
2026
Test the part that does the work
A fluent reply can hide a broken tool path. I learned to test an agent at the boundary its work depends on.
Where does enterprise AI value go?
A successful automated case can be cheap. The business case still depends on the share of cases using the system, how often exceptions occur, and how much work those exceptions create.
Who owns the work when agents hand it over?
Agents can divide a task quickly. Keeping one person responsible for the result takes more care.