Bank consulting
Risk and technology programmes.
Bank risk and strategy work made the evidence behind a decision as important as the decision itself.
Institutions trust what they can audit.
Start with the evidence an institution can audit
At Deloitte, I worked on banking risk management; at Numind, on banking and financial-technology strategy. The work crossed Europe, Asia and the Middle East, with different teams responsible for risk, technology and delivery.
Those programmes gave me an early view of the trust problem. A model or proposed process had to fit the evidence an institution could inspect. The people taking responsibility for a decision needed a way to question its basis.
I return to that problem in document AI and agent systems. A result needs supporting evidence, and the person responsible for it needs a practical route for reviewing exceptions. Better automation changes the mechanism; it leaves that responsibility in place.
Evidence and outcomes
Deloitte from 2005–2009 and Numind from 2009–2010.